metri cool
top of page
hotch potch final logo design-01 2.PNG

Exchange and Returns

Delivery Timelines

Leather Accessories- 7-14 Business Days.

Footwear- 7-10 Business Days.

Jewellery- 5-7 Business Days.

Customised products 14-21 Business Days.

Returns ( IF APPLICABLE )

Our products are all made to order , which means once you place the order is when we make the product. Therefore only until e dispatch the product do we allow product cancellation. Once product dispatched , we do not entertain returns

Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards. 

To be eligible for a return, your item must be (1) unused, (2)damaged during shipment (please do take an unboxing video with proof , or we wont accept the damage) and (3) in its original packaging.

To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.

Hotch Potch does not have a cancellation policy as all orders are handcrafted & made to order. 

In case of refund it takes upto 2 weeks for refunds to be processed.

Exchanges (if applicable)

We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items. 

Exchanges on grounds other than defects/damage are chargeable at INR 799/-. 

bottom of page