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Exchange and Returns
Leather Accessories- 7-14 Business Days.
Footwear- 7-10 Business Days.
Jewellery- 5-7 Business Days.
Customised products 14-21 Business Days.
Returns ( IF APPLICABLE )
Our products are all made to order , which means once you place the order is when we make the product. Therefore only until e dispatch the product do we allow product cancellation. Once product dispatched , we do not entertain returns
Returns are granted only on damaged goods and/or if your delivery extends beyond a 45-day timeline. We additionally do not accept returns on our gift cards.
To be eligible for a return, your item must be (1) unused, (2)damaged during shipment (please do take an unboxing video with proof , or we wont accept the damage) and (3) in its original packaging.
To complete your return, we require proof of purchase as well as proof of damage / delay. Please do not send your purchase back to the manufacturer prior to raising your request with our team.
Hotch Potch does not have a cancellation policy as all orders are handcrafted & made to order.
In case of refund it takes upto 2 weeks for refunds to be processed.
Exchanges (if applicable)
We replace items free of charge if they are defective or damaged. Items can be replaced with a fresh piece from your original purchase or with available items of the same cart value. We do not offer exchanges on free items.
Exchanges on grounds other than defects/damage are chargeable at INR 799/-.